lil' notre
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Return & Refund Policy

Important information when purchasing from lil' notre

When you purchase quality children’s clothing or baby wear from lil' notre we don’t expect you’ll want to give it back!

However, if there’s something unusual or incorrect about your order please return it to us as specified below for a full refund.

Our policy lasts 7 days for International order and 2 days for Indonesian order. If this period have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please understand that returns which are damaged, soiled or altered in any way will not be accepted. This includes animal hair or water damage.It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:

Western Australia
Australia 6112.

Please contact us if you prefer to return it to our Indonesian Address

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:
PO BOX 4129
Western Australia
Australia 6112

Please contact us if you prefer to return it to our Indonesian Address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


We offer free shipping for all orders within Indonesia and for all international orders above AUD$200
For orders below that please find the detailed shipping rates below.
EMS is our preferred shipping carrier, for its reliable international reputation. And JNE is our preferred shipping carrier for Indonesian orders

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